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In health sector, there are not many model centers, which could be replicated to
other areas or institutions. This is especially true for the peripheral institutions
in the states.
Engender Health implemented quality improvement in 4 selected facilities in Uttaranchal.
This was a successful experiment and is sustaining. On the similar lines it is proposed
to create a group of interdependent institutions as model centers i.e. one district
hospital, two CHCs, four PHCs and eight sub-centers. A team of experts from Institute
of Health Manangement Research, Bangalore would study these centers and identify
major problem areas, prioritize the issues, which could solved at local level and
the issues, which require higher-level interventions. Based on the identified problems,
a 3 to 5 day training program would be designed. All the staff in the selected facilities
would be trained (on-site and whole-site training) on the concept of quality, parameters
of quality and how to operationalise it as well as the local issues of the institutions.
Through group work the participants would develop an action plan for improving the
quality of services in their institution.
After the training, fortnightly reviews will be carried out by the experts for about
3 months to see what all has been achieved and what could not be achieved and explore
the reasons for the same. The experts would also coordinate with the higher authorities
for their
support in problem solving.
During the process, trainers could be identified among the participants and groomed
for carrying out further training.
Once these institutions achieve the desired level of standards, they could be designated
model centers. The staff from nearby facilities could be trained at the model centers
by the local staffs, which are also good trainers. The further trainings could be
of shorter duration, as the participants will get ready material for observation
and study. In this way the program can be self-sustaining and the activities could
be expanded faster.
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© ALL RIGHTS RESERVED - IHMR, Bangalore
Address: Institute of Health Management
Research
#319, Near Thimma Reddy Layout,
Hulimangala Post,
Electronic City Phase-1, Bangalore - 560105.
Ph : 080-30533800 / 803, Fax : 080-28521504
Email : info.bangalore@iihmr.org
Last updated on 04-04-2012 |
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